Support

Lost? Need some help?

If you are new to Obsidian Portal or need help with your account, please start by checking out general knowledge base where you will find immediate answers to common questions, articles on how to get started using your account, helpful quick start video tutorial and more! You can also head over to the community forums to get peer support and feedback on building your gaming environment.

Frequently Asked Questions:

1. What new features do I get with an Ascendant membership?
2. What happens to my Ascendant features if I downgrade my account?
3. How do I change my password?
4. Who can see my campaign?
5. How do I join another user's campaign?
6. How do I leave another user's campaign?
7. Why don't I see the option to use fillable character sheets on my campaign?
8. How do I change my active campaign?
9. Which editor is right for me?
10. How do I invite my players to my campaign?
11. Where can I find videos tutorials of the various features?

Have a problem? Found a bug?

If you need assistance, please email our support team at [email protected]. A member of our support team will aim to follow-up within 24 hours. Please include your username, and the links & steps needed to reproduce the problem you are reporting, along with the browser version & device you are using. Thank you!